Shipping Policy

Last updated: 19 August, 2026

At dbhakim.com, we work with third-party suppliers to deliver products directly to our customers. Please review our shipping and delivery terms carefully before placing an order.

Order Processing

  • Orders are processed and dispatched from our warehouse within 7 business days.
  • Processing times may vary during high-demand periods or due to supplier availability.

Shipping & Delivery Time

  • Estimated delivery time is 30 to 60 days from the date of dispatch.
  • Delivery times are estimates and may vary depending on the destination, customs processing, postal service, carrier delays, weather conditions, or other circumstances outside our control.

Tracking Information

  • Tracking details will be provided once the order has been shipped, where available.
  • Tracking updates may take time to appear depending on the carrier or postal service.
  • Customers are responsible for monitoring the tracking information provided for their shipment.

Delivered Shipments

Once the tracking information provided by the shipping carrier or postal service shows an order as "Delivered," the shipment will be considered delivered.

It is the customer's responsibility to ensure that the package has been received and to check the delivery location, mailbox, parcel locker, reception area, household members, neighbours, or other locations where the carrier may have left the package.

If tracking shows "Delivered" but the customer cannot locate or has not received the package, the customer must first contact the applicable postal service or shipping carrier and request verification or investigation of the delivery.

Customers should obtain any available delivery details, case/reference number, or investigation result from the carrier before contacting us.

After contacting the carrier, customers may contact us through our contact form and provide the relevant tracking number and any information received from the carrier. We will review the available information and assist where reasonably possible.

A tracking status showing "Delivered" does not automatically qualify an order for a refund or replacement. Any refund or replacement request will be reviewed based on the tracking information, carrier investigation, and circumstances of the shipment.

Delayed or Lost Shipments

If your order has not been delivered within 60 days from the shipping date, please contact us.

  • Replacement shipments can only be dispatched after the 60-day delivery window.
  • Requests made before 60 days from the shipment date are not eligible for replacement or refund due solely to delivery delay.
  • If tracking indicates that the shipment has been delivered, the Delivered Shipments terms above will apply.

Customs, Duties & Taxes

  • International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
  • These charges are the responsibility of the customer and are not included in the product price unless otherwise stated.

Incorrect or Incomplete Address

Please ensure that your shipping address is complete and accurate before placing your order.

We are not responsible for delays, failed deliveries, returns, or non-delivery resulting from an incorrect or incomplete address supplied by the customer.

Contact Us

For shipping-related questions, please contact us through our contact form.

When contacting us regarding a shipment, please include your order number and tracking number. If the tracking status shows "Delivered" but the package cannot be located, please contact the postal service or shipping carrier first and provide us with the carrier's case/reference number or investigation information when contacting us.