Refund & Return Policy

Last updated: 22 December, 2025 

At dbhakim.com, your satisfaction is important to us. We stand behind the quality of our products and offer a 100% Money-Back Guarantee if you are not satisfied with your purchase, subject to the terms below.

100% Money-Back Guarantee

If you are not satisfied with the results of your purchase, you may request a refund within 14 days of delivery.

To qualify for the money-back guarantee:

  • The request must be submitted within 14 days of receiving the product

  • Proof of purchase (order number) is required

  • Only one refund per product per customer is eligible under this guarantee

Returns

Due to the nature of our products and for health, safety, and hygiene reasons, physical returns may be required in certain cases. If approved, we will provide a prepaid return shipping label. Refunds are issued upon review and approval of the returned item.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Order number

  • Clear photos of the item

  • Photos of the original packaging

Approved cases will receive a replacement or full refund at no additional cost.

Refund Processing

  • Approved refunds will be issued to the original payment method

  • Processing times depend on your payment provider

  • Shipping fees (if applicable) are non-refundable

Order Cancellations

Orders may be cancelled only before processing or shipment.
Once an order has been processed, it cannot be cancelled.

Non-Refundable Items

The following items are non-refundable:

  • Gift cards

  • Sale or promotional items

  • Orders refused or not collected by the customer

Shipping Delays

Delivery times are estimates. Shipping delays caused by carriers or customs do not qualify for refunds once an order has shipped.

Contact Us

For refund requests or questions, please contact us through contact form.