Last updated: 22 December, 2025

At dbhakim.com, your satisfaction is important to us. We stand behind the quality of our products and offer a 100% Money-Back Guarantee if you are not satisfied with your purchase, subject to the terms below.

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100% Money-Back Guarantee

If you are not satisfied with the results of your purchase, you may request a refund within 14 days of delivery.

To qualify for the money-back guarantee:

• The request must be submitted within 14 days of receiving the product
• Proof of purchase (order number) is required
• Only one refund per product per customer is eligible under this guarantee

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Returns

Due to the nature of our products and for health, safety, and hygiene reasons, physical returns may be required in certain cases. If approved, we will provide a prepaid return shipping label. Refunds are issued upon review and approval of the returned item.

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Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Order number
• Clear photos of the item
• Photos of the original packaging

Approved cases will receive a replacement or full refund at no additional cost.

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Refund Processing

• Approved refunds will be issued to the original payment method
• Processing times depend on your payment provider
• Shipping fees (if applicable) are non-refundable

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Order Cancellations

Orders may be cancelled only before processing or shipment.
Once an order has been processed, it cannot be cancelled.

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Non-Refundable Items

The following items are non-refundable:

• Gift cards
• Sale or promotional items
• Orders refused or not collected by the customer

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Shipping Delays

Delivery times are estimates. Shipping delays caused by carriers or customs do not qualify for refunds once an order has shipped.

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Contact Us

For refund requests or questions, please contact us through our contact form.